Shipping policy

Shipping Policy

At CupNest, we carefully pack every order to ensure your favourite hot chocolates and lattes reach you safely.

Order Processing

Orders are processed after payment confirmation, usually within 1–2 business days, excluding Sundays and public holidays.

Once your order has been dispatched, you will receive shipping information and tracking details where available.

Estimated Delivery Times

Hyderabad and Telangana: Approximately 2 business days after dispatch.
Rest of India: Approximately 5–7 business days after dispatch.
Remote and Northeast regions: Delivery may take longer depending on courier availability and location.

These are estimated delivery times, not guaranteed delivery dates. Actual delivery may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, are calculated based on your delivery location and displayed at checkout before payment.

Order Tracking

Once your order is shipped, tracking details will be shared where available so you can follow your package's journey.

Delayed or Undelivered Orders

If your order is delayed or has not arrived within the expected timeframe, please contact us with your order number. We will assist you in checking the shipment status with our delivery partner.

Damaged Packages

If your package arrives damaged, opened, or tampered with, please contact us promptly with your order details and clear photographs of the packaging and product.

We will review the concern and assist you in accordance with our Return & Refund Policy and applicable consumer protection requirements.