Frequently Asked Questions
1. What is CupNest?
CupNest is a collection of artisanal hot chocolates and tea and specialty latte mixes, thoughtfully crafted in small batches using carefully selected ingredients.
2. How do I prepare CupNest hot chocolate?
Add 3 teaspoons of CupNest hot chocolate mix to 30 ml of milk and stir into a smooth paste. Add another 170 ml of milk, heat gently, and simmer for approximately 2 minutes, stirring continuously.
3. Can I enjoy CupNest drinks cold?
Absolutely! Add 3 teaspoons of your favourite CupNest mix to cold milk and blend until smooth. Pour over ice and enjoy.
4. Do I need to add sugar?
No. Our regular drink mixes are already sweetened, so you can prepare them without adding extra sugar. You can adjust the sweetness to your preference.
5. Where does CupNest source its ingredients?
We source ingredients from different regions of India, including cocoa and spices from Kerala, tea and raw sugar from Uttarakhand, milk powder from Tamil Nadu, and fruit powders from Madhya Pradesh.
6. How should I store CupNest products?
Store the pouch in a cool, dry place away from direct sunlight and moisture. Seal it tightly after every use, and always use a clean, dry spoon.
7. What is the shelf life of CupNest products?
Please refer to the best-before date printed on your product packaging.
8. Do CupNest products contain milk or other allergens?
Ingredients and allergens vary between products. Please check the ingredient list and allergen information printed on each pouch before consumption.
9. How long does delivery take?
Delivery times depend on your location and shipping availability. The estimated delivery timeframe will be provided during checkout where available.
10. What if I receive a damaged or incorrect product?
Please contact us promptly at customercare@thecocoapantry.com with your order details and photographs of the product and packaging. We'll review the issue and help you with the next steps.
11. Can I return a CupNest product?
For food safety reasons, returns of opened or used products are generally not accepted. Please refer to our Return & Refund Policy for the applicable conditions.
12. How can I contact CupNest?
You can email us at customercare@thecocoapantry.com or use the contact form on our website. We'd love to hear from you!