Return & Refund Policy

At CupNest, we take great care in preparing and packaging our products to ensure they reach you in excellent condition.

Returns

As CupNest products are consumable food and beverage mixes, we do not accept returns or exchanges for change of mind, personal taste preferences, or products that have been opened or used.

This does not affect your rights in cases of damaged, defective, incorrect, or otherwise non-conforming products.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at customercare@thecocoapantry.com as soon as possible after delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and its packaging

We will review your concern and arrange an appropriate resolution, including a replacement or refund where applicable.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may not be eligible for cancellation before delivery. Any cancellation or refund rights available under applicable law will continue to apply.

Refunds

Once a refund is approved, it will be processed through the original payment method wherever possible.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Contact Us

For any questions regarding returns, refunds, or order-related concerns, please contact:

CupNest | The Cocoa Pantry

Email: customercare@thecocoapantry.com

We are always happy to help resolve genuine concerns with your order.